Terms & Conditions

General

In these conditions of sale:

The company means The Coconut Compost Company Ltd.

Correspondence address: Johnston Smillie Ltd, 1st Floor, 5 South Gyle Crescent Lane, South Gyle, Edinburgh, EH12 9EG.

The customer means any person contracting with the company for the supply of products or services.

Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.

Submission of a purchase order online will be taken as agreement to these conditions of sale.

Acceptance of your order

Please note that we have not accepted your order until we despatch the products you have ordered from us, and that all products ordered via our website remain the property of The Coconut Compost Company Ltd until we have received payment for them in full.

We will let you know by telephone or email if we are unable to supply any products you have ordered from us. If payment has already been taken for products we are unable to supply, then we will refund you in full as soon as reasonably possible.

Submission of a purchase order online will be taken as agreement to these conditions of sale.

Supply of Products and Availability

All items on our website are subject to availability. We will inform you as soon as possible if an item you have ordered is not available.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

Complaints

The company require any complaint to be made in writing by the customer within 48 hours of collection of delivery.

If the customer is dissatisfied with the product it must be returned to the company within 5 working days after the complaint has been logged. A refund will then be made for the original purchase price.

Change of price

Prices of our products are subject to change without notice. We reserve the right to modify, discontinue the product without any notice.

Delivery

We aim to despatch orders the same day if received before 4pm during weekdays, but if for any reason the company is unable to deliver then there will be no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

If the company, or its agent, cannot gain access to the delivery address then additional costs may be incurred.

The company will confirm the outcome by email. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.

Please ensure you carefully inspect your order upon receipt, as your order will be deemed to be accepted unless you notify us immediately that there is a problem. We are not obliged to accept any rejection of goods by you at a later date.

Cancellation/Returns Policy

Any cancellation must be made within 7 days from the date of the order being placed.

Cancellations are not accepted by telephone and must be by the following method:

Email: info@coconutcompost.com

Customers are required to return the goods, at their own expense, to The Coconut Compost Company Ltd, c/o PHL, Dragon Works/Henfaes Lane, Welshpool, SY21 7BE.

To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received. To initiate a return, please contact us with your number and reason for return. Refunds will be processed to the original payment method within 7 days of receiving the returned item.

Order Amendments

Unfortunately, we are unable to add items to or remove items from an order once it has been placed.

Companys Premises

The company accepts no responsibility for injury or damage caused to persons or equipment while on company premises.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Cookies

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked websites(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of United Kingdom.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Image rights agreement

If you engage with our social media accounts via Twitter, Instagram and Facebook, we might ask if we are able to use your imagery across the website, Social Media channels and retailers’ websites. If we like your image and we know others will benefit from seeing it, we want to make sure you know exactly how we intend to use it and providing your permission, you represent and warrant that you own the image and there are no other entities with ownership claims over it.

You grant The Coconut Company a non-exclusive and non revocable commercial right to reproduce the image in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation. You agree that your image may be used by The Coconut Company Company either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs. While The Coconut Compost Company will make commercially reasonable efforts to give you credit for your photo and provide a link back to your social media account, you agree that such credit is not mandatory and your permission for us to use your image is not contingent upon such credit being given. You waive any right to inspect and/or approve the finished work incorporating the image or the advertising copy that may be used in connection therewith or the use of which said finished work may be applied. Further, you waive any claims to royalties with regards to your image or our finished work. Last you agree that if any provision, or any portion of any provision, contained herein is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Permission to Use Image Agreement shall remain in full force and effect.